DEPOSIT AND PAYMENT TERMS When booking our BBQ PONTOON BOAT, a $100 booking deposit is required to confirm a booking. If and when the deposit is made and we receive confirmation of your deposit, then your booking will be locked in and confirmed. Full payment of the hire is payable on the day of hire at our shop by either eftpos or cash.
For Hire boats (half day or full day) a $50 booking deposit is required to be paid.
Any Hire Boats that are either multiple day hire or take away from lake Awoonga or the total cost is $150 or over, then we require a $100 booking deposit.
Kayak & Stand up paddle board hire does not require a booking deposit unless the total amount exceeds $150.00 for example, when it is in the form of a group booking with multiple equipment booked then a $100 booking deposit is required at the time of booking.
Booking deposit shall be paid to our nominated business account or via cash or eftpos at our shop. Your booking is NOT CONFIRMED until the booking deposit is paid and you have notified us of the payment.
CONDITIONS OF HIRE To hire any of our powered hire boats, the hirer must be 18 years or over (16 years and over with a recreational marine drivers licence). All hirers must bring with them and show us photo id and have a mobile phone number that we can contact them on during the hire, if needed. you will be requested to fill in our HIRE AGREEMENT FORM which contains rules of the area and conditions of the hire for the day, by signing this form you agree to the terms layed out in it. Any damage caused to our vessels is the hirers full responsibility and in-turn the hirer will pay in full for any form of damage or undue care to our equipment that has been caused while they hire it. As the hirer and the "Captain of the Boat", you are responsible for ALL passengers safety and will drive the boat in a safe orderly manner. you agree that you know and understand the rules set out in the HIRE AGREEMENT FORM and by signing it agree to them. RECREATIONAL DISCLAIMER WARRANTY The Hirer Agrees to waive the rights to seek compensation for Death or Personal Injury whilst the hirer is engaged in any recreation activities in connection with Lake Awoonga Boating & Leisure Hire Pty Ltd.
ARRIVAL TIME All hirers should arrive at least 10 minutes before their confirmed booking departure time to fill out paperwork and go through our safety briefing. If a hirer arrives later than the confirmed booking time, then at the discretion of us, the owners, you will be charged from the confirmed booking time and your return time will coincide with the agreed time you made when booked. If a hirer fails to arrive by the agreed booking time and has not made contact with us with in 15 minutes, then we reserve the right to re-hire the vessel and all paid monies (deposits) will be forfeited.
HIRE CANCELLATION POLICY One Persons interpretation of "a perfect day on the water" may not be the same as somebody else's. As a Rental Company, last minute cancellations are very costly. At the same time we understand that unforeseen things arise and we don't want to make your Lake Awoonga Experience a bad one and we don't want to see you lose you booking deposit if something happens personally. Our cancellation policy is simple, strict, but fair !!!
You may cancel your Booking at any time before 48 hours of your scheduled hire date. . We DO NOT give refunds, rather we will offer to reschedule you for another time (with in 2 months). AFTER CANCELLING YOU HAVE SEVEN DAYS FROM THE DATE OF CANCELLATION TO RESCHEDULE OR YOUR BOOKING DEPOSIT WILL BE FORFEITED.
CANCELING WITHIN 48 hours OR NOT SHOWING UP FOR YOUR HIRE RESULTS IN YOUR BOOKING DEPOSIT BEING FORFEITED
We do NOT allow cancellations for "less than ideal weather". We also do not allow cancellations for high BGA levels unless instructed to cancel all hires from GAWB. If the weather is bad due to high winds, lightning or very heavy rain we will call you to cancel and you will be given the opportunity to rebook within 2 months from the cancellation date or your deposit can be refunded within 7 working days. We reserve the right to cancel any rental at any time due to extreme conditions deemed unsafe. NO REFUNDS WILL BE GIVEN FOR EARLY RETURN OF HIRE.